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FREE OVER £50
£2.50
standard 48 hr delivery
£1.50 on purchases under £20
Web Design by Gothic Designs. © Gothic Designs 2010. All Rights Reserved
Delivery and Pricing
UK POSTAGE
All of our products are carefully packaged using recyclable and biodegradable packaging. Our standard delivery charge is £2.50 on all goods over £20 and these orders are sent via Royal Mail First Class Signed For Service. Orders under £20 are sent via Royal Mail First Class at at cost of £1.50.
We always obtain a proof of posting certificate on orders over £20 so we are able to raise a claim with the delivery service should the item become lost in the post.
Postage rates are calculated automatically in the shopping cart. Orders over £50 are eligible for free delivery.
EU POSTAGE
We are now shipping to all EU member states, choose your country at the checkout and postage will be calculated for you. Orders up to the value of £41.00 will be sent via airmail small packet service at a cost of £8.99. Order over £41.00 in value are sent via Airsure, a tracked and insured service at a cost of £21.99.
Dispatch Times
We aim to dispatch all our orders on the either the same day or the next working
day after receipt of payment. All our goods are sent first class so should take
around 1-
In the unlikely event that we are unable to get your order to you we will contact you within 24hrs to advise you and if required offer a full refund.
NB: Please note that as Bespoke items are made to order dispatch times will vary,
in these cases delivery estimates will be provided on an individual basis, however
on average one should allow up to 6 -
Items Lost or Damaged in Transit
Gothic Designs offers a Safe Postage Guarantee -
If your purchase has been damaged:
If you receive your order and it has been damaged in transit please contact us as soon as possible to advise us of the situation. You can then choose whether you would like a refund or replacement*. We may ask you to sign a statement with regards to the damaged items so we are then able to raise a claim with the delivery service used, however this will not delay the swift replacement/refund of your goods.
If your item has been lost:
If you have not received your item within 14 (28 days for overseas orders) working days after the dispatch date we will send a replacement*. As we always obtain a proof of posting certificate we are able to raise a claim with the post office should you order not arrive therefore we would be grateful if you could provide a written statement to that effect . Please let us know if your missing item does turn up before then and we can arrange for it to be returned to us at no cost to yourself.
In cases of loss or damage to items Gothic Designs will endeavour to rectify the situation as quickly as possible.
* Please note some of our goods are one off items so if we are unable to provide a replacement we will offer you a refund.
Returns
We hope that you will be pleased with you purchase from Gothic Designs, however for
your complete peace of mind, we offer a 14 day money back guarantee.
In the unlikely event you should wish to return your purchase please follow the guidelines below.
1. Contact us within 14 days of receiving your order to inform us you would like to return the item. We will NOT refund any items returned without prior notification.**
2. Orders must be returned to Gothic Designs along with a completed returns form which is provided with each order, within 7 days (14 days for overseas orders) of notifying us of your intention to return your order.
3. If you have not returned the goods within 7 days (14 days for overseas orders) of notifying us we WILL NOT be able to accept them.
4. As you will be responsible for the safe return of goods we would advise that you use a delivery service with tracking and insurance as well as obtaining a proof of posting from your post office. Return postage costs will not be refunded.
5. We politely request that you return your purchases in their original condition (with box) and unworn/unused. Once we have received the Item a full refund will be issued.
6. We reserve the right to refuse a refund if a request is made after 14 days of receipt or if the Item has been tarnished/damaged in any way.
7. Due to hygiene reasons earrings and lace/material collars are excluded from our Return Policy.
PLEASE NOTE: BESPOKE/ PERSONALISED ITEMS CANNOT BE RETURNED UNLESS THEY ARE FAULTY, IN WHICH CASE A FULL REFUND OR REPLACEMENT WILL BE OFFERED*.
*Due to the unique nature of some of the designs, it may not be possible to offer exactly the same piece as some materials can become limited.
** If you are returning an order because you have changed your mind you will be required to return any non edible free gifts you received with that order. If you are returning an order due to faulty or damaged goods please accept this gift with our apologies.
Website Usage
The term ‘Gothic Designs’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Liverpool, L14 9LT. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
You may not create a link to this website from another website or document without Gothic Designs prior written consent.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.
Every effort is made to keep the website up and running smoothly. However, takes
no responsibility for and will not be liable for the website being temporarily unavailable
due to technical issues beyond our control.
In no event will we be liable for any
loss or damage including without limitation, indirect or consequential loss or damage,
or any loss or damage whatsoever arising from loss of data or profits arising out
of or in connection with the use of this website.
Website disclaimer
The information contained in this website is for general information purposes only. The information is provided by Gothic Designs and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of Gothic Designs. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Gothic Designs takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
Internet Copyright Notice
This website and its content is copyright of Gothic Designs -
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
you may print or download to a local hard disk extracts for your personal and non-
you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
Terms & Conditions